Last updated 13 November 2026
Who we are
INCAPTIV is a product of Venue Logic Ltd, a company registered in Scotland (SC746859) at Clyde Offices, 2nd Floor, 48 West George Street, Glasgow G2 1BP. We are the controller of personal information collected through this website.
This notice covers incaptiv.com only. Guest Wi-Fi portals we run for venues have their own privacy and cookie notices, shown to guests on each portal.
Cookies
This website does not set cookies, and it does not store anything in your browser. We don't use analytics, advertising or social media trackers, and our fonts are served from our own website rather than a third party.
Our hosting provider, Cloudflare, may set a strictly necessary security cookie to protect the site from malicious traffic. Because that cookie is essential to running the site securely, it doesn't need your consent.
If we ever add cookies that aren't strictly necessary, we'll ask for your consent first and update this page.
Information you give us
When you use our contact form or email us, we collect your name, email address, organisation (if you give it), the topic you're interested in and your message.
We use this only to reply to your enquiry and, if you become a customer or partner, to manage that relationship. We do this because we have a legitimate interest in responding to people who contact us. We won't add you to a marketing list or share your details with anyone to market to you.
Who processes it for us
- Cloudflare hosts this website and keeps standard server logs, such as IP addresses, to keep it secure and working.
- Microsoft Azure runs the service that receives contact form submissions and passes them to our team.
These providers act on our instructions and may process data outside the UK. Where they do, they use safeguards recognised under UK data protection law, such as the UK International Data Transfer Addendum.
How long we keep it
We keep enquiries for as long as we need them to respond and to manage any relationship that follows, and then delete them.
Your rights
Under UK data protection law you can ask us to:
- give you a copy of the personal information we hold about you
- correct information that's wrong or incomplete
- delete your information
- restrict how we use it, or object to us using it
To make a request, email [email protected]. If you're unhappy with how we've handled your information, you can complain to the Information Commissioner's Office at ico.org.uk.
Changes to this notice
If we change how we handle personal information, we'll update this page and the date at the top.